Frequently Asked Questions
Who should I call in the event of an emergency ?
You can call ER24 at 087 135 1248 for any emergency and they will be able to assist you to the closest health care centre. They will need to simply see your membership card and ID for verification.
Does this cover extend to my family as well ?
Yes, this cover extends to your immediate family only meaning your spouse and children.
What would happen if I miss a payment ?
Your claims and benefits will definitely be affected and you wont be covered for any medical emergencies.
What are the age restrictions ?
The maximum age to subscribe to standard plans is 65 years old and beyond that age you can get senior resident plan.
In which areas am I covered ?
You are covered anywhere in South Africa but limited to the SADC region.
